Yes. Our booking system displays all available schedules for your selected travel date, allowing you to choose the departure time that best suits your plans.

We offer secure online payment through the following methods:

• Credit Cards: MasterCard, Visa, JCB
• Indonesian Local Bank Transfer (via online banking)
• Payment Outlets: Alfamart
• Digital Wallets & Online Payments: ShopeePay, PayPal

Yes. After completing your booking, you will receive a confirmation email containing your e-ticket and booking details. If you do not receive it, please check your spam or junk folder or contact our customer support team.

Yes. Reschedule requests can be made at least 48 hours before departure and are subject to seat availability. Please contact our support team for assistance.

• More than 7 days before departure: Full refund
• 3–6 days before departure: 50% refund
• Less than 48 hours before departure or no-show: No refund

Please refer to our Terms & Conditions on the website for complete details.

Our online booking system currently does not support large group reservations within a single transaction. If you are traveling with a group, please contact our team, and we will be happy to assist you with coordinating your booking.

No. A digital e-ticket on your mobile phone is sufficient for boarding. However, we recommend keeping a printed copy as a backup.

Yes. We offer several tour packages, including:

• One Day Trip to Gili Trawangan (snorkeling, bicycle rental, private guide, and more)
• 2 Days 1 Night Gili Trawangan Package (hotel stay, snorkeling, sunset dinner, and more)
• 2 Days 1 Night Nusa Penida Package (hotel stay, private tour, watersports, and more)

Tour packages can be added separately after completing your ferry ticket booking.

Please contact us via:

• WhatsApp: +62 821-4430-4858
• Email: [email protected]

Our team will respond as quickly as possible.

Yes. We provide promotional emails (e-blasts) featuring our latest schedules and tour package promotions. These emails are intended for promotional updates only and do not include notifications regarding booking changes.

Although uncommon (mainly during the rainy season from January to March), trips may be canceled for passenger safety.

If this occurs, you may choose one of the following options:

• Reschedule your trip to another available date.
• Cancel your booking and receive a full refund.
• Use alternative transportation, such as a slow ferry, with a partial refund based on transportation costs.

Ground transportation in Lombok will be provided, and our team will assist you throughout the entire process.

Please bring a valid government-issued ID card or passport (original or photocopy) during check-in.

Each passenger is allowed a maximum of 40 kg of baggage, consisting of:

• Checked baggage: Up to 25 kg
• Hand luggage: Up to 15 kg

The MV. Semaya Victory is a solid aluminum fast ferry measuring 36 meters in length, with a maximum speed of 27–28 knots, a capacity of 300 passengers, and powered by three MTU engines.

Cabin facilities include:

• Air-conditioned cabin
• Restrooms
• Television

Your safety is our highest priority. Our vessels comply with International Safety Management (ISM) standards and are equipped with:

• Life jackets and life rafts
• Distress flares
• Ship-to-shore radio communication
• Firefighting equipment
• EPIRB (Emergency Position Indicating Radio Beacon)

No. Pets are not permitted on board our vessels.

The best departure point depends on how you plan to reach the harbor.

• If your booking includes a hotel transfer, your departure point is not a major concern, as you will be transported directly to the appropriate harbor.
• If you plan to travel independently, choosing the most convenient departure point is important.

Semaya One has representative offices at each major harbor, including:

• Head Office – Denpasar
• Padang Bai
• Gili Air
• Gili Trawangan

You can choose the departure point closest to your accommodation.

We recommend arriving at the harbor at least 1 hour before your scheduled departure time.

We recommend taking motion sickness medication at least 30 minutes before departure, focusing your eyes on the horizon, and sitting in a stable seating area during the journey.